
Transaction Banking Solutions Activation Team Lead
6 days ago
This position is responsible for identifying opportunities to improve client efficiency and performance. The successful candidate will ensure that all non-complex implementations and standard maintenance requests are managed end-to-end, while providing second-level customer support to resolve technical operating problems.
Key Responsibilities:
- Identify opportunities to improve client efficiency and performance by optimizing channel usage and service improvements
- Manage all non-complex implementations and standard maintenance requests end-to-end as per standard
- Provide second-level customer support to resolve technical operating problems experienced by the customer
- Leverage the voice of the customer to understand clients' needs and identify opportunities for improvements in service, product solutions, utilization, and optimizing channel usage
Requirements and Skills
- Project management skills to handle non-complex implementations and maintenance requests
- Analytical skills to identify opportunities for process improvements and risk mitigation
- Knowledge of operational risk frameworks, money laundering prevention, and regulatory compliance
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Lahore, Punjab, Pakistan Standard Chartered Life and Careers Full timeJob SummaryThis role will be responsible to continuously identify opportunities to improve client efficiency and performance, ensure the team manages all non-complex implementations and standard maintenance requests end to end, and provide second-level customer support to resolve technical operating problems.Key ResponsibilitiesContinuously identify...
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Lahore, Punjab, Pakistan Standard Chartered Full timeJob SummaryThis role will be responsible to continuously identify opportunities to improve client efficiency and performance, ensure the team manages all non-complex implementations and standard maintenance requests end to end, and provide second-level customer support to resolve technical operating problems.Key ResponsibilitiesContinuously identify...
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