Transaction Banking Solutions Activation Team Lead

6 days ago


Lahore, Punjab, Pakistan Standard Chartered Full time
About the Role

This position is responsible for identifying opportunities to improve client efficiency and performance. The successful candidate will ensure that all non-complex implementations and standard maintenance requests are managed end-to-end, while providing second-level customer support to resolve technical operating problems.

Key Responsibilities:

  • Identify opportunities to improve client efficiency and performance by optimizing channel usage and service improvements
  • Manage all non-complex implementations and standard maintenance requests end-to-end as per standard
  • Provide second-level customer support to resolve technical operating problems experienced by the customer
  • Leverage the voice of the customer to understand clients' needs and identify opportunities for improvements in service, product solutions, utilization, and optimizing channel usage

Requirements and Skills

  • Project management skills to handle non-complex implementations and maintenance requests
  • Analytical skills to identify opportunities for process improvements and risk mitigation
  • Knowledge of operational risk frameworks, money laundering prevention, and regulatory compliance


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