
Electronics Support Specialist
1 week ago
Job Description:
We're looking for a skilled Service Manager to oversee the maintenance and repair of our inverter products. As a key member of our team, you'll be responsible for ensuring our customers receive top-notch service and support.
Required Skills and Qualifications:- Education and Major: A bachelor's degree or higher in electronics, electrical engineering, power electronics, electrical automation, or a related field is required.
- Work Experience: At least 3 years of experience in inverters or energy storage inverters, or 3 years of experience in on-site maintenance services for UPS power supplies and inverter products.
- Language Skills: Proficient English listening and speaking skills are essential for independent product explanations and training.
- Professional Skills:
- Technical Knowledge: Proficiency in high and low voltage power distribution and electronic circuit knowledge is necessary.
- Software Application: Ability to skillfully use office software such as Word, Excel, and PowerPoint is required.
- Fault Diagnosis: Strong fault diagnosis capabilities are needed to quickly locate problems based on customer descriptions and assist customers in resolving technical issues during inverter installation and usage through remote guidance.
- Standard Mandarin Communication: Clear articulation and fluent expression are required.
- Customer Service Mindset: A strong customer service mindset is essential for enthusiastic and patient users.
- Pressure Resistance: Adaptability to an intensive work environment, emotional pressure from customers, and good working state maintenance are required.
- Learning Ability: Strong learning ability is required to master new products and technologies timely.
- Teamwork: Close collaboration with technical teams and after-sales teams is necessary.
- Responsibility: A serious and responsible attitude toward work with a high sense of responsibility is required.
- Seniority Level: Associate.
- Employment Type: Full-time.
- Job Function: Management.
- Industries: Appliances, Electrical, and Electronics Manufacturing.
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