Application Support Professional

6 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

Job Description:

We are seeking an energetic candidate who will be responsible for providing support to clients as a webmaster or application support engineer.

The successful candidate will have good communication skills and be able to assess site functionality, architecture, and data content.

The following responsibilities will be required of the candidate:

  • Support end-user inquiries and issue reports by assessing site functionality, architecture, and data content, and communicate results to ensure positive customer experience and satisfaction.
  • Assess issue criticality and update end-users within the targeted time frame.
  • Provide after-hour client support service with communications within established SLA.
  • Coordinate with the project management team to understand and confirm issue validity and with the development team for implementation to set client expectations accordingly.
  • Develop and execute SQL queries and commands to update front and back-end site content.
  • Perform day-to-day site administration tasks including maintenance and updating site content.
  • Generate customized reports as per request.
  • Code deployment within designated environments.
  • Coordinate with the Rogers team to support system communication for data interchange and account administration.
  • Work independently and self-manage priorities and timelines for various support issues.

Required Skills and Qualifications:

The ideal candidate will have the following technical skills:

  • SQL Databases
  • Troubleshooting Web Application Issues

Benefits:

This is a fully remote-based job from 6 PM to 2 AM as per Pakistan timings.

Good communication skills are mandatory for this job.

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