
IT & Business Application Support Executive
2 days ago
Job Summary:
We are seeking an experienced IT & Business Application Support Executive to manage, support, and optimize IT and business applications used in our BPO operations. The ideal candidate will have 2-3 years of experience in the BPO industry, with expertise in setting up and maintaining BPO applications, troubleshooting technical issues, and ensuring smooth operational workflows.
Key Responsibilities:
- Application Setup & Management: Configure, deploy, and maintain BPO applications, including CRM, dialers, ticketing systems, and other business tools.
- Technical Support: Provide first-line technical support for BPO applications, resolving system issues, user access problems, and software bugs.
- Process Optimization: Work closely with operations teams to ensure seamless integration and automation of business processes.
- Troubleshooting & Maintenance: Identify and troubleshoot hardware, software, and network issues affecting BPO applications.
- User Training & Documentation: Train end-users on system functionalities and create SOPs for application usage.
- Vendor & Stakeholder Coordination: Collaborate with IT vendors, service providers, and internal teams to ensure system uptime and security.
- Security & Compliance: Ensure compliance with IT security protocols and data privacy regulations in all applications used.
- Performance Monitoring: Continuously monitor and enhance application performance to support business objectives.
Technical Skills:
- Experience with BPO tools such as Five9, Avaya, Genesys, or similar.
- CRM and ERP application management.
- Basic knowledge of networking, cloud platforms, and cybersecurity.
- Troubleshooting Windows, VoIP, and telephony systems.
Soft Skills:
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced BPO environment.
- Excellent communication and stakeholder management skills.
Preferred Skills:
- Experience with cloud-based contact center platforms.
- Exposure to automation and AI-based tools in a BPO environment.
- IT certifications (ITIL, CCNA, or related) are a plus.
If you are a tech-savvy professional with experience in BPO application support, we invite you to join our team and contribute to our IT-driven success
Requirements:
- Education: Bachelor's degree in IT, Computer Science, or related field.
- Experience: 2-3 years of IT and business application support experience in the BPO industry.
Timings: 6pm to 3am PKST
Job Type: Full-time
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: Health and Human Services
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