IT & Business Application Support Executive

2 days ago


Karachi, Sindh, Pakistan MacCare Full time
IT & Business Application Support Executive

Job Summary:

We are seeking an experienced IT & Business Application Support Executive to manage, support, and optimize IT and business applications used in our BPO operations. The ideal candidate will have 2-3 years of experience in the BPO industry, with expertise in setting up and maintaining BPO applications, troubleshooting technical issues, and ensuring smooth operational workflows.

Key Responsibilities:

  1. Application Setup & Management: Configure, deploy, and maintain BPO applications, including CRM, dialers, ticketing systems, and other business tools.
  2. Technical Support: Provide first-line technical support for BPO applications, resolving system issues, user access problems, and software bugs.
  3. Process Optimization: Work closely with operations teams to ensure seamless integration and automation of business processes.
  4. Troubleshooting & Maintenance: Identify and troubleshoot hardware, software, and network issues affecting BPO applications.
  5. User Training & Documentation: Train end-users on system functionalities and create SOPs for application usage.
  6. Vendor & Stakeholder Coordination: Collaborate with IT vendors, service providers, and internal teams to ensure system uptime and security.
  7. Security & Compliance: Ensure compliance with IT security protocols and data privacy regulations in all applications used.
  8. Performance Monitoring: Continuously monitor and enhance application performance to support business objectives.

Technical Skills:

  • Experience with BPO tools such as Five9, Avaya, Genesys, or similar.
  • CRM and ERP application management.
  • Basic knowledge of networking, cloud platforms, and cybersecurity.
  • Troubleshooting Windows, VoIP, and telephony systems.

Soft Skills:

  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced BPO environment.
  • Excellent communication and stakeholder management skills.

Preferred Skills:

  • Experience with cloud-based contact center platforms.
  • Exposure to automation and AI-based tools in a BPO environment.
  • IT certifications (ITIL, CCNA, or related) are a plus.

If you are a tech-savvy professional with experience in BPO application support, we invite you to join our team and contribute to our IT-driven success

Requirements:

  • Education: Bachelor's degree in IT, Computer Science, or related field.
  • Experience: 2-3 years of IT and business application support experience in the BPO industry.

Timings: 6pm to 3am PKST

Job Type: Full-time

Seniority level: Mid-Senior level

Employment type: Full-time

Industries: Health and Human Services

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