Automating Security Compliance

2 days ago

GulshaneIqbal Town, Pakistan beBeeTechnical Full time 6,000,000 - 9,000,000
Job Summary

As a Product Support Engineer, you will be the first point of contact for our customers, providing timely and effective support via Intercom chat. You will analyze issues, troubleshoot problems, and escalate complex cases when necessary.

Key responsibilities include:

  • Own real-time customer interactions and respond with empathy and speed.
  • Analyze issues, review logs, query databases, and escalate when needed.
  • Run pre-release checks to stay current on new features and ensure product stability.
  • Create and maintain knowledge base articles, videos, and internal documentation.
  • Shape how we do support by building workflows, tools, and best practices.
  • Train Customer Success Managers on product features and common issues.
  • Set the standard for future support hires and help scale the function.

Requirements

To succeed in this role, you should have:

  • 2–5 years of experience in technical product support in a B2B SaaS environment.
  • Comfort analyzing logs and databases using SQL to get to the root of issues.
  • Experience with support tools like Intercom or Zendesk and thrive in chat-based support.
  • Excellent communication skills in English to explain technical details clearly.
  • A proactive and organized approach, thriving in fast-paced startup environments.
  • Bonus: Experience troubleshooting API and integration issues (AWS, Azure, Google Cloud, etc.).

About Us

We are a close-knit team on a mission to automate security and compliance for modern companies and become the European leader in compliance automation.

Our growth is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels.

Join us in shaping the future of compliance automation.

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