Hajj and Umrah Travel Consultant

2 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Sales and Customer Engagement Specialist

We are seeking a skilled professional to join our team as a Sales and Customer Engagement Specialist. In this role, you will be responsible for assisting clients with their travel plans, providing expert guidance on Hajj and Umrah pilgrimage, and ensuring seamless customer experiences.

The ideal candidate will possess strong communication and problem-solving skills, with the ability to build strong relationships with airlines and stakeholders. Additionally, they will be fluent in English and have excellent attention to detail.

Key responsibilities include:

  • Helping clients plan and book their travel, including flights, hotels, and other travel arrangements.
  • Providing expert guidance on airline rules, visa requirements, and travel documentation.
  • Issuing tickets and ensuring accurate details.
  • Offering advice on travel insurance, visas, and required documents.
  • Staying up-to-date on airline information and Hajj/Umrah travel details.
  • Assisting with changes, cancellations, and resolving issues.

To succeed in this role, you will need to be highly organized, with excellent time management skills and the ability to work effectively under pressure. You will also need to maintain accurate records and collaborate with the team to ensure exceptional customer service.

Job Requirements:

  • Strong attention to detail and computer skills.
  • Excellent communication and problem-solving abilities.
  • Customer-focused with a passion for travel.
  • Fluent in English.
  • Able to work UK hours.

What We Offer:

  • An opportunity to work in a dynamic and fast-paced environment.
  • A chance to develop your skills and knowledge in sales and customer engagement.
  • A collaborative and supportive team environment.

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