Customer Care Specialist

3 days ago


Faisalabad City Tehsil, Pakistan beBee Careers Full time
Contact Center Professional

We are looking for a Contact Center Professional to provide exceptional customer service and support.

Key Responsibilities:
  1. Manage incoming and outgoing calls with professionalism and efficiency.
  2. Deliver outstanding customer service by resolving complaints and addressing customer inquiries.
  3. Maintain accurate records of customer interactions and transactions.
  4. Adhere to established communication protocols and policies when handling different topics.
  5. Escalate critical issues to the appropriate teams in a timely and effective manner.
Essential Skills:
  1. Excellent verbal and written communication skills in English and Urdu.
  2. Strong analytical and problem-solving skills to effectively address customer issues.
  3. Ability to remain calm under pressure and work efficiently in a fast-paced environment.
  4. Proficiency in relevant software programs and technology.
  5. Empathetic approach to customer service, with a focus on building strong relationships.


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