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Tech Support Solutions Expert
10 hours ago
At Motive, we believe that empowering the people who run physical operations with innovative tools makes their work safer, more productive, and profitable.
Our industry-leading AI platform gives you complete visibility and control, reducing manual workloads by automating and simplifying tasks.
We serve over 120,000 customers across various industries, including transportation, construction, energy, field service, manufacturing, agriculture, food, retail, and the public sector.
Job Responsibilities:The Technical Support Engineer - Enterprise will be responsible for managing, tracking, diagnosing, and troubleshooting complex issues in our Enterprise Tech Support team.
They will utilize their technical expertise to analyze and resolve issues, collaborating with colleagues to develop and implement effective solutions.
- Develops and implements technical solutions to resolve complex issues.
- Collaborates with cross-functional teams to improve processes and reduce issues.
- Utilizes data analytics to identify trends and areas for improvement.
- Provides exceptional customer service and support.
- Contributes to a diverse and inclusive workplace culture.
- 2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles.
- Computer Science/Engineering background.
- Fluent in spoken and written English.
- Team player and can work in a professional environment.
- Exceptional performer.
- Familiar with Hardware and Firmware level troubleshooting.
- Technically sound and expert.
- On-Call rotation flexibility.
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