Technical Services Leader

4 days ago

Sahiwal, Punjab, Pakistan beBee Careers Full time

**Job Title:** Technical Services Leader

About the Opportunity:

  • We are seeking a results-driven IT leader to lead Pre-Sales for Managed Services (MS) IT and Application Development & Maintenance (ADM) across the Middle East and Africa.
  • You will be accountable for MSIT/ADM business contract renewal, farming, and expansion, as well as supporting business development engagement when needed.
  • The role requires coordination with internal teams, such as Sales, SDU India, Domains, and MA Strategy and business development entities, to ensure competitive solutions for effective delivery and customer satisfaction.

Key Responsibilities:

  • Serve as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio.
  • Coordinate with internal teams to secure optimal solutions and offers for customers.
  • Ensure customer satisfaction by delivering solutions that maximize value and efficient service.
  • Drive profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management.
  • Oversee on-time, on-budget project delivery.
  • Represent Ericsson interests within customers related to MSIT/ADM, providing insights on lifecycle management and operations.

Leadership Expectations:

  • Demonstrate cross-functional leadership, mobilizing support across functions and teams.
  • Exhibit strong collaboration, communication, and fact-based decision-making.
  • Foster a people-centric leadership style with empathy.

Sales & Customer Focus:

  • Proven ability to drive multi-million-dollar sales and manage complex contracts.
  • Deep knowledge of contracting, commercial models, and customer operations in Core, IT (OSS/BSS), and ADM.
  • Translate portfolio capabilities into business value for customers.
  • Lead technical and business discussions at all levels, including customers' D and C-suite and Ericsson main stakeholders.
  • Identify and manage risks, with a focus on simplification and cost optimization.

Functional & Technical Expertise:

  • In-depth experience with MS IT, LCM, and ADM best practices and delivery.
  • Demonstrated financial improvements and cost savings.
  • Experience in continuous improvement for mainIT systems, enhancing customer satisfaction and KPIs.
  • Expertise in Ericsson Service Delivery processes, agile and DevOps models.
  • Strong knowledge of OSS/BSS/Cloud NFViO, Agile/SAFe, ALM tools, DevOps toolchains, automation, and emerging technologies (Cloud, OPNFV, Containers, Microservices).

Requirements:

  • University degree in Business, Engineering, or ICT.
  • 5+ years in MSIT/ADM presales.
  • 5+ years in delivery of Managed Services and/or ADM.
  • 10+ years in the telecom network industry.
  • Strong record of sales and C-level engagement.
  • Proven delivery experience in the domain.

What We Offer:

  • A challenging opportunity to use your skills and imagination to push the boundaries of what's possible.
  • A chance to build solutions never seen before to some of the world's toughest problems.
  • A team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

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