Customer Relationship Ambassador

12 hours ago

Rawalpindi Cantonment, Pakistan beBeeCustomerCare Full time 4,000,000 - 8,000,000

As a Customer Care Specialist, you will be responsible for handling and resolving customer inquiries via live chat in a timely and accurate manner. This includes providing accurate, valid, and complete information by using the right methods and tools, keeping records of customer interactions, processing customer accounts, and filing documents.

Key Responsibilities
  1. Handle customer inquiries via live chat and resolve issues efficiently
  2. Provide accurate and complete information to customers using appropriate methods and tools
  3. Keep records of customer interactions and process customer accounts
  4. Engage customers through open and interactive communication, taking the extra mile to build sustainable relationships of trust
  5. Manage complaints and provide solutions and alternatives within time limits, following up to ensure resolution
Requirements and Skills
  • Fluency in writing and speaking English language
  • Knowledge of Microsoft Excel
  • Excellent communication and problem-solving skills

This role is located in Information Services - Rawalpindi, Pakistan.

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