Functional Support Expert

24 hours ago


Islamabad, Islamabad, Pakistan Convo Full time
Job Title: Functional Support Expert

Join Convo's team as a Functional Support Expert and play a key role in delivering exceptional client experiences through expert-level support on our enterprise software solutions.

Key responsibilities include developing and coordinating proactive maintenance initiatives, assisting in the definition, evaluation, and delivery of software fixes, and collaborating closely with the Core Product Team to share clients' feedback and identify application evolutions.

Key Responsibilities:
  • Develop and coordinate proactive maintenance initiatives based on industry best practices and statistical data trends, and assist in the definition, evaluation, and delivery of software fixes, including identification of business-acceptable workarounds.
  • Collaborate closely with the Core Product Team to share clients' feedback and identify application evolutions to address emerging clients' business needs, and oversee Quality Assurance approach through planning, execution, and coordination of system, performance & integration testing.
  • Define, support, and coordinate the release management strategy in agreement with related client policies, and compile, analyze, and interpret statistical data and trends relating to service level and operational efficiency.


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