QA Analyst

15 hours ago

Islamabad, Islamabad, Pakistan beBeeQuality Full time
Key Position: QA Analyst

We are seeking an analytical and detail-oriented Quality Assurance (QA) professional to ensure high-quality performance across multiple channels. The ideal candidate will evaluate, assess, and provide actionable feedback on sales calls, emails, chats, and other interactions.

This position requires a keen eye for quality, excellent communication skills, and the ability to work independently with minimal supervision.

Key Responsibilities:
  • Call Evaluations:
    • Evaluate sales calls for quality, accuracy, and adherence to company guidelines.
    • Provide detailed feedback and recommendations for improvements.
  • Email and Chat Evaluations:
    • Review sales-related email and chat communications for clarity, professionalism, and effectiveness.
    • Ensure emails and chats align with brand tone and customer engagement standards.
  • Inbound Leads Monitoring:
    • Monitor inbound sales leads to ensure proper handling and response time.
    • Evaluate the quality of inbound lead engagement and provide feedback for improvement.
  • Feedback and Coaching Sessions:
    • Conduct coaching sessions with sales representatives based on findings from call, email, and chat evaluations.
    • Offer constructive feedback to improve performance and overall customer experience.
  • Account Audits:
    • Perform regular account audits to ensure accurate and up-to-date information is maintained.
    • Ensure all accounts meet required standards and compliance guidelines.
  • Ad-Hoc Audits:
    • Conduct random audits on calls, emails, and other sales interactions as needed to ensure consistency across the team.
    • Provide feedback and improvement suggestions based on audit findings.
  • Marketing Campaign Performance Audits:
    • Conduct audits on marketing campaign results by analyzing generated leads versus conversions.
    • Assess overall effectiveness, identify gaps, and provide detailed findings with recommendations for improvement.
  • Improvement Trainings:
    • Plan and conduct training sessions aimed at improving sales performance and customer engagement.
    • Address specific areas of improvement based on audit findings and trends.
  • Trends Monitoring and Data Analysis:
    • Monitor trends and data related to sales performance, customer behavior, and quality metrics.
    • Use data analysis to identify areas for improvement and report on performance trends.
    Requirements:
    • Bachelor's degree or equivalent in a relevant field.
    • Experience in B2B sales environments.
    • Proven experience in sales and quality assurance in a relevant line of business, preferably within a B2B sales environment.
    • Familiarity with quality assurance metrics, including their analysis and application to improve sales and customer interactions.
    • Proficiency in using data analytics tools.
    • Strong attention to detail and analytical skills.
    • Excellent communication and coaching abilities.
    • Ability to work independently and manage multiple tasks simultaneously.
    • A proactive mindset with a focus on continuous improvement.
    Benefits:
    • Competitive salary
    • Health insurance
    • Free meals facility
    • Membership to a fitness center
    • Participatory fund
    • Sales commissions
    • Challenging work environment
    • Culture of innovation
    • Paid vacation days
    • Group life insurance
    • Gratuity
    • Maternity leaves

  • Manual QA Analyst

    1 week ago

    Islamabad, Islamabad, Pakistan Web-Tronix Full time

    We are seeking a meticulous and dedicated Manual QA Tester to join our team. The ideal candidate will be responsible for ensuring the quality and functionality of our software products through rigorous testing. You will work closely with the development team to identify, document, and track defects, ensuring our products meet the highest standards of quality...

  • QA Professional

    19 hours ago

    Islamabad, Islamabad, Pakistan beBeeQuality Full time

    Job Title: QA SpecialistWe.R.Play seeks highly motivated and intelligent quality assurance analysts to test games. The ideal candidate is a hardcore gamer with a solid QA background who can find and accurately describe issues in an organized and clear fashion.The successful candidate will be a self-starter, able to work on their own initiative, and possess...

  • Quality Assurance Analyst

    1 week ago

    Islamabad, Islamabad, Pakistan WRP Full time

    Quality Assurance Analyst (Evening Shift)Join to apply for the Quality Assurance Analyst (Evening Shift) role at WRPQuality Assurance Analyst (Evening Shift)Join to apply for the Quality Assurance Analyst (Evening Shift) role at WRPGet AI-powered advice on this job and more exclusive features.we.R.play is looking for intelligent and highly motivated quality...

  • QA Engineer, Insights

    1 week ago

    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT...

  • Quality Assurance Analyst

    3 weeks ago

    Islamabad, Islamabad, Pakistan TechNestPk Full time

    1 day ago Be among the first 25 applicantsJob Title:Quality Assurance Analyst (Mobile apps)Job Type:Full-time, OnsiteTiming: 9:00 am to 6:00 pmExperience: 2 to 3 years of experience in quality assurance of mobile apps.Job specification:Responsible for creating testing artifacts, including but not limited to test cases, test scripts, test conditions, and...

  • Business Analyst

    3 weeks ago

    Islamabad, Islamabad, Pakistan LMK Resources Ltd. Full time

    Job Summary:The Business Analyst will gather, document, and analyze business requirements, supporting the development and QA teams throughout the project lifecycle. The role includes preparing documentation, supporting UAT, and ensuring alignment of solutions with business needs.Responsibilities:Elicit, document, and analyze business requirements, process...

  • Business Analyst

    1 week ago

    Islamabad, Islamabad, Pakistan Abacus Global Full time

    Job Title: Business Analyst (Enterprise Applications)Location: [Islamabad, with expected international travelling ]Experience: 3-5 years of proven experience as a Business Analyst in an IT environment, preferably for enterprise-grade projects.Education: Bachelor's degree in CS, IT, Administration with IT or a related field [with HEC attestation].This role...

  • Experienced Manual QA Specialist

    3 hours ago

    Islamabad, Islamabad, Pakistan beBeeQuality Full time

    Manual QA EngineerWe are seeking a meticulous and dedicated professional to contribute to our software quality. Manual testing plays a critical role in ensuring that software applications meet the required standards of functionality, usability, and overall user experience.About the Role:This position involves planning, executing, and reporting manual test...

  • Quality Assurance Analyst

    3 weeks ago

    Islamabad, Islamabad, Pakistan weRplay Full time

    we.R.play is looking for intelligent and highly motivated quality assurance (QA) analysts, to test our games. The ideal candidate is a hardcore mobile gamer with a solid QA background who is capable of finding and accurately describing issues in an organized and clear fashion. Additionally, they would be a self-starter and work on their own...

  • Quality Assurance Analyst

    3 weeks ago

    Islamabad, Islamabad, Pakistan WRP Full time

    we.R.play is looking for intelligent and highly motivated quality assurance (QA) analysts, to test our games. The ideal candidate is a hardcore mobile gamer with a solid QA background who is capable of finding and accurately describing issues in an organized and clear fashion. Additionally they would be a self-starter and work on their own...