Retention and Growth Specialist

24 hours ago


Lahore, Punjab, Pakistan SolutionInn Full time
Role Description

The ideal candidate will be responsible for identifying opportunities to improve customer relationships and develop strategies to enhance customer satisfaction.

Key Responsibilities
  1. Initiate conversations with customers who have left the website or abandoned their shopping cart.
  2. Respond to inquiries and complaints, ensuring timely and effective resolutions.
  3. Develop and implement customer retention strategies to reduce churn and increase customer loyalty.
  4. Work closely with cross-functional teams to address systemic issues that lead to customer churn.
Required Skills and Qualifications
  1. Bachelor's degree in Business Administration, Marketing, Communication, or a related field.
  2. Proven experience in customer service, account management, or customer success.
  3. Strong analytical skills with the ability to identify trends and patterns in customer feedback.
  4. Excellent communication and interpersonal skills.


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