Insurance Retention Specialist
21 hours ago
About the Role:
The Insurance Retention Specialist will lead the strategy, development, and execution of initiatives to enhance customer retention and drive persistency in premiums. This role involves collaboration with cross-functional teams to ensure long-term customer satisfaction and loyalty.
Key Responsibilities:
- Develop and implement strategies to reduce policy lapses and increase premium payments
- Collaborate with Sales, Claims, and Customer Service teams to ensure seamless customer experience
- Analyze data to identify trends and areas for improvement in customer retention
- Communicate effectively with stakeholders to achieve business objectives
Requirements:
- Bachelor's/Master's degree along with certification in insurance (added advantage)
- Minimum 8-10 years of experience in the life insurance industry with at least 5 years in a supervisory/managerial role
- Strong analytical and problem-solving skills, communication and interpersonal skills, and team management capabilities
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