Support Expert

2 days ago

Lahore, Punjab, Pakistan beBeeIntegration Full time 900,000 - 1,200,000

Job Description

We are seeking an experienced professional to join our team as a Support Expert. In this role, you will play a crucial part in ensuring seamless integration and technical support for our clients.

Your primary responsibility will be to assist clients with the successful implementation and ongoing support of our integration solutions. You will serve as a key point of contact, providing expert guidance and troubleshooting assistance to address client queries and technical issues.

You will be required to have a strong understanding of integration processes, excellent communication skills, and a customer-focused mindset.

  • Collaborate with clients to understand their integration requirements and provide guidance on best practices for successful implementation.
  • Assist clients with configuring and setting up integration solutions, ensuring smooth data flow between systems.
  • Conduct comprehensive testing and troubleshooting to identify and resolve integration issues promptly.
  • Offer training and support to clients on the proper use of integration tools and platforms.

Key Responsibilities

In addition to the above responsibilities, you will also be responsible for:

  • Serving as the primary point of contact for client inquiries related to integration processes, functionality, and problem resolution.
  • Diagnosing and troubleshooting integration issues by analyzing logs, error messages, and system behavior.
  • Working closely with internal technical teams to resolve complex technical problems and provide timely resolutions to clients.
  • Documenting and tracking support cases, ensuring accurate and detailed records of client interactions and issue resolutions.

Required Skills and Qualifications

To be considered for this role, you should possess the following skills and qualifications:

  • Bachelor's degree in computer science, information technology, or a related field.
  • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
  • Proven experience in integration support, technical support, or a similar role.
  • Strong knowledge of integration concepts, protocols, and technologies (e.g., API, web services).
  • Proficiency in troubleshooting integration-related issues and familiarity with tools like API monitors and log analyzers.
  • Strong customer service orientation and a passion for delivering exceptional support experiences.

Benefits

We offer a range of benefits to support your career development and well-being:

  • Market-leading salary and allowances.
  • Medical insurance coverage - self and dependents.
  • Parents medical coverage.
  • Disability insurance.
  • Life insurance.
  • Outdoor medical allowance.
  • Provident fund and EOBI.
  • Performance-based bonuses.
  • Annual performance reviews.
  • Home internet subsidy.
  • Conveyance allowance.
  • Company subsidized vehicle financing plans.
  • Company-provided dinner.
  • Professional development budget.
  • Recreational area for in-house games.
  • In-house gym and cafe.
  • Friendly work environment.
  • Training opportunities.
  • Company-sponsored recreational tours.
  • Earned annual leaves.

About Us

We are a leading platform adopted by a wide variety of companies from mid-size, growth-oriented firms to Fortune 100. Our SaaS product CloudGate is a modular Physical Identity and Access Management platform designed to manage physical and logical identities and credentials.

Our Mission

We aim to improve operational efficiencies through automation and security. We are committed to delivering exceptional support experiences to our clients.

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