Technical System Operations Manager

16 hours ago

Islamabad, Islamabad, Pakistan beBeeSystemAdministrator Full time 900,000 - 1,200,000
About the Role

We are seeking a skilled and organized professional to support and manage key customer support systems.

This role serves as the primary point of contact for internal and external teams, ensuring that all system-related requests, issues, and enhancements are handled effectively and efficiently.

Key Responsibilities:
  • Serve as the central point of contact for Salesforce, IT, VoIP, CCM, WFM, and system-related issues across internal teams and external partners.
  • Manage and triage Salesforce Service Cloud requests and configurations for Customer Support teams.
  • Oversee the maintenance and troubleshooting of VoIP, CCM, WFM, and IVR systems, ensuring minimal downtime and optimal performance.
  • Work cross-functionally with Customer Support, IT, Product, and internal Salesforce teams to coordinate and implement solutions.
  • Analyze system workflows and identify opportunities for optimization and automation.
Required Skills & Qualifications:
  • Bachelor's degree in Information Systems, Business, or a related field.
  • Salesforce Administrator Certification (active).
  • Minimum of 1 year of experience as a Salesforce Administrator or as a Business Analyst.
  • Hands-on experience with VoIP and IVR systems in a support or admin capacity.
  • Strong problem-solving skills and the ability to translate business needs into technical solutions.
  • Excellent interpersonal and communication skills to work with technical and non-technical teams.
  • Experience supporting customer service or technical support environments.
  • Basic understanding of data integrations, API functionality, and AI tools.
  • Experience coordinating cross-functional system-related projects.
Perks & Benefits:
  • Medical Insurance.
  • Permanent Employment Status.
  • Provident Fund.
  • Internal Job Opportunities.
  • Annual Leaves.
  • Leaves Encashment.
  • Referral Bonus.
  • Company Pick & Drop.
Seniority Level
  • Entry level.
Employment Type
  • Full-time.
Job Function
  • Information Technology.
Industries
  • Telecommunications.

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