
Hardware System Expert
1 week ago
We are seeking an expert in hardware systems to join our team.
- Must have a good foundation in hardware systems, strong client-facing experience, and ability to work closely with cross-functional teams.
This role requires both technical depth and communication skills as you'll serve as a bridge between customers, engineering, and sales.
Key Responsibilities:
Hardware Troubleshooting & Diagnostics:
- Analyze and resolve hardware/software issues during field trials or deployments.
- Use lab equipment such as oscilloscopes, logic analyzers, and power supplies to perform diagnostics and validation.
- Ensure the product functions optimally in real-world environments.
- Engage directly with clients to understand their technical needs and use cases.
- Support the sales team with technical presentations, product demonstrations, and evaluation trials.
- Help drive product adoption by clearly explaining technical value propositions.
- Communicate product capabilities and limitations to both technical and non-technical stakeholders.
- Assist clients with product installation, configuration, and successful integration.
- Provide on-site training and create supporting documentation (user manuals, guides, FAQs).
Cross-Functional Collaboration:
- Work with engineering and design teams to relay customer feedback and suggest product improvements.
- Participate in internal reviews to help enhance product quality and functionality.
Travel:
- Willing to travel up to50–70% for client visits, product trials, and technical support.
Required Qualifications:
- Bachelor's degree in Electrical/Electronics Engineering, Computer, Telecom, IT, or a closely related discipline.
- Preferred 2+ years of industry experience in electronic hardware design, testing, field support, or product integration.
- Track record of customer-facing technical roles, especially involving direct client interaction and collaboration with sales or business development teams.
- Plus: Experience supporting the full product lifecycle from initial trials to final deployment.
Technical Proficiency:
- Strong hands-on skills with lab equipment such as oscilloscopes, logic analyzers, power supplies, and automated test systems.
- Proficient in diagnosing and resolving hardware/software integration issues in real-time field environments.
- Familiarity with embedded systems, PCB testing, and system-level troubleshooting.
- Excellent verbal and written communication skills, with the ability to present complex technical concepts to both engineering and non-technical stakeholders.
- Ability to effectively collaborate with sales teams, relay technical value to clients, and contribute to pre-sales activities.
- Strong interpersonal skills with a customer-first attitude.
Other Skills:
- Proactive, solution-oriented mindset with strong analytical and time management abilities. Structured reporting skills.
- Entry level
- Full-time
- Engineering and Information Technology
- Industries
- Appliances, Electrical, and Electronics Manufacturing
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