Technical Support Specialist

4 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are currently seeking a highly skilled and customer-focused Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional live support to our customers via phone, email, and chat.

Job Description
  • Provide timely and effective technical support to customers via multiple channels.
  • Analyze and resolve complex technical issues using troubleshooting skills and technical knowledge.
  • Document all customer interactions and concerns in a clear and concise manner.
  • Collaborate with internal teams to identify and prioritize issues for inclusion in future product roadmaps.
Requirements
  • Over 4 years of experience in customer-facing roles within software and/or SaaS environments.
  • Strong technical skills, including proficiency in HTML, XML, XSLT, ASP, ASP.Net, C#, VBScript, and CSS.
  • Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical users.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-centric individual who is passionate about delivering exceptional support, we encourage you to apply.



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