Senior Support Professional

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are looking for a highly skilled Help Desk Specialist Senior to join our team. As a key member of our operations department, you will be responsible for delivering exceptional customer service and support.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues promptly and professionally.
  • Issue Tracking: Maintain accurate records of customer interactions and issue resolutions.
  • Collaboration: Work closely with internal teams to ensure seamless issue escalation and resolution.
  • Continuous Improvement: Identify areas for process improvement and implement changes to enhance the overall customer experience.
Requirements
  • Candidate Profile: Highly skilled and experienced professionals with excellent communication and problem-solving abilities.
  • Technical Skills: Proficiency in MS Office applications, particularly MS Excel and MS Word.
  • Soft Skills: Excellent interpersonal and teamwork skills, with the ability to work in a fast-paced environment.


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