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Technical Success Partner
4 days ago
At DigitalOcean LLC, we're passionate about simplifying cloud and AI so builders can spend more time creating software that changes the world. We're a company that innovates with purpose, prioritizes career development, cares about our employees' well-being, rewards our staff, and values diversity and inclusion.
As a Cloud Infrastructure Strategist, you will be part of a cutting-edge technology company with an upward trajectory. You will work with some of the smartest and most interesting people in the industry, and you will have the opportunity to grow your career and contribute to our success.
Key Qualifications:
- Technical Expertise
- Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
- Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
- Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
- Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
- Proven track record of successfully troubleshooting technical problems.
- Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
- Customer-Centric Approach
- Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
- Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
- Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
- Experience advocating for customer needs and translating feedback into actionable insights.
- Communication Skills
- Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
- Ability to create and deliver technical presentations and training sessions that resonate with customer needs.
- Adaptability & Initiative
- Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
- Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.
- Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.
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