Strategic IT Leader

1 week ago

Quetta City Tehsil, Pakistan beBee Careers Full time
MSIT and ADM Engagement Manager

Key Responsibilities:

  • Serve as primary engagement lead for contract renewals and business expansion across MS IT & ADM portfolio.
  • Coordinate and orchestrate with internal teams to secure optimal solution and offers for customers.
  • Ensure customer satisfaction by delivering solutions that maximize value and efficient service.
  • Drive profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management.
  • Oversee on-time, on-budget project delivery.
  • Represent client interests within customer related to MSIT/ADM, providing insights on lifecycle management and operations.

Leadership Expectations:

  • Demonstrate cross-functional leadership, mobilizing support across functions and teams.
  • Exhibit strong collaboration, communication, and fact-based decision-making.
  • Foster a people-centric leadership style with empathy.

Sales & Customer Focus:

  • Proven ability to drive multi-million-dollar sales and manage complex contracts.
  • Deep knowledge of contracting, commercial models (fixed price, capacity-based), and customer operations in Core, IT (OSS/BSS), and ADM.
  • Translate portfolio capabilities into business value for customers.
  • Lead technical and business discussions at all levels, including customers' D and C-suite and main stakeholders.
  • Identify and manage risks, with a focus on simplification and cost optimization.
  • Experience in consultative selling, identifying strategic opportunities, and business justification.

Functional & Technical Expertise:

  • In-depth experience with MS IT, LCM, and ADM best practices and delivery.
  • Demonstrated financial improvements and cost savings.
  • Experience in continuous improvement for main IT systems, enhancing customer satisfaction and KPIs.
  • Expertise in Ericsson Service Delivery processes, agile and DevOps models.
  • Strong knowledge of OSS/BSS/Cloud NFViO, Agile/SAFe, ALM tools, DevOps toolchains, automation, and emerging technologies (Cloud, OPNFV, Containers, Microservices).

Required Skills and Qualifications:

  • University degree in Business, Engineering, or ICT.
  • 5+ years in MSIT/ADM presales.
  • 5+ years in delivery of Managed Services and/or ADM.
  • 10+ years in the telecom network industry.
  • Strong record of sales and C-level engagement.
  • Proven delivery experience in the domain.

About Us:

We are committed to fostering a diverse and inclusive organization where everyone can grow and thrive. Our innovative culture encourages creativity, experimentation, and learning from failure.

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