Strategic IT Engagement and Management Professional

6 days ago

Quetta City Tehsil, Pakistan beBee Careers Full time

IT Engagement and Leadership Manager

We are seeking a highly experienced IT leader to oversee the Pre-Sales for Managed Services (MS) IT and Application Development & Maintenance (ADM) across the Middle East and Africa. This role involves leading contract renewals, business expansion, and supporting engagement when required.

Main Responsibilities:

  • Serve as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio.
  • Coordinate and orchestrate with internal teams to secure optimal solutions and offers for customers.
  • Ensure customer satisfaction by delivering solutions that maximize value and efficient service.
  • Drive profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management.
  • Oversee on-time, on-budget project delivery.
  • Promote operational efficiency, process improvements, and automation to enhance quality and project margins.

Leadership Expectations:

  • Demonstrate cross-functional leadership, mobilizing support across functions and teams.
  • Exhibit strong collaboration, communication, and fact-based decision-making.
  • Foster a people-centric leadership style with empathy.

Sales & Customer Focus:

  • Proven ability to drive multi-million-dollar sales and manage complex contracts.
  • Deep knowledge of contracting, commercial models, and customer operations in Core, IT, and ADM.
  • Translate portfolio capabilities into business value for customers.
  • Lead technical and business discussions at all levels, including customers' D and C-suite stakeholders.
  • Identify and manage risks, with a focus on simplification and cost optimization.

Functional & Technical Expertise:

  • In-depth experience with MS IT, LCM, and ADM best practices and delivery.
  • Demonstrated financial improvements and cost savings.
  • Experience in continuous improvement for mainIT systems, enhancing customer satisfaction and KPIs.
  • Expertise in Ericsson Service Delivery processes, agile and DevOps models.
  • Strong knowledge of OSS/BSS/Cloud NFViO, Agile/SAFe, ALM tools, DevOps toolchains, automation, and emerging technologies.

The Ideal Candidate:

  • University degree in Business, Engineering, or ICT.
  • 5+ years in MSIT/ADM presales.
  • 5+ years in delivery of Managed Services and/or ADM.
  • 10+ years in the telecom network industry.
  • Strong record of sales and C-level engagement.
  • Proven delivery experience in the domain.

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