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Unified Communications Expert

2 weeks ago

Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

At dinCloud Pakistan, An ATSG Company, we are seeking a highly skilled Unified Communications Expert to join our team in the Network Operations Center (NOC). As a key member of our NOC team, you will be responsible for monitoring and resolving issues related to Unified Communications platforms, including BroadWorks, WebEx, and Microsoft Teams.

Key Responsibilities
  • Issue Monitoring and Resolution: Proactively monitor Unified Communications platforms and respond promptly to alerts, alarms, and customer inquiries.
  • Troubleshooting: Diagnose and resolve UC-related incidents, including call quality issues, platform disruptions, and feature malfunctions, using documented procedures and advanced troubleshooting techniques.
  • Collaboration and Escalation: Collaborate with cross-functional teams to ensure timely resolution of complex issues, escalating when necessary to higher-level engineers or vendors.

Fresh perspectives and innovative ideas are always welcome in our company. If you're passionate about delivering exceptional service and staying up-to-date on the latest Unified Communications technologies, please consider joining our team.