
Ecommerce Customer Advocate
5 days ago
Welcome to Horeca Store, where we strive to provide an exceptional customer experience. As a HOSPITALITY SUPPORT EXECUTIVE, you will play a crucial role in ensuring that our customers receive the highest level of service.
About the Company
We are a leading provider of hotel, restaurant, and cafe supplies, offering a vast range of products from renowned brands.
The Job Description
- Provide customer support via chat, call, and email
- Resolve issues and offer solutions promptly and professionally
- Maintain accurate records of all customer interactions
- Ensure high levels of customer satisfaction while meeting performance targets
- Collaborate with the team to improve service delivery
What You Need to Succeed
- 1+ year of experience in customer support (chat, call, and/or email)
- Excellent written and verbal communication skills in English
- Strong customer-centric attitude with problem-solving skills
- Ability to work in a fast-paced, onsite environment
- Immediate availability to start
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