Ecommerce Customer Advocate

5 days ago


Karachi, Sindh, Pakistan Horeca Store Full time

Welcome to Horeca Store, where we strive to provide an exceptional customer experience. As a HOSPITALITY SUPPORT EXECUTIVE, you will play a crucial role in ensuring that our customers receive the highest level of service.

About the Company

We are a leading provider of hotel, restaurant, and cafe supplies, offering a vast range of products from renowned brands.

The Job Description

  • Provide customer support via chat, call, and email
  • Resolve issues and offer solutions promptly and professionally
  • Maintain accurate records of all customer interactions
  • Ensure high levels of customer satisfaction while meeting performance targets
  • Collaborate with the team to improve service delivery

What You Need to Succeed

  • 1+ year of experience in customer support (chat, call, and/or email)
  • Excellent written and verbal communication skills in English
  • Strong customer-centric attitude with problem-solving skills
  • Ability to work in a fast-paced, onsite environment
  • Immediate availability to start


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