Ecommerce Customer Care Agent

4 days ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time
About Us
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Ibex. Pakistan is a customer-focused organization driven by the goal of delivering exceptional service experiences.


">Job Role
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We seek a skilled Partner Support Specialist to join our Operations team, focusing on customer support and resolution delivery via phone calls.

Main Responsibilities
  1. Drive Customer Satisfaction
  2. Assist customers with ecommerce-related inquiries.
  3. Engage with customers in a friendly and respectful manner.
  4. Provide suitable alternatives for unavailable products.
  5. Ensure adherence to established processes for issue resolution.
  6. Stay informed about system updates, process changes, and future developments.
  7. Successfully handle customer objections and concerns.
What Makes Us Unique

We value employee growth, seeking individuals with excellent communication skills, a positive attitude, and a strong sense of empathy.

Key Qualifications
  1. Critical Thinking
  2. Time Management
  3. Specialist Focus
  4. Organizing
  5. Priority Setting
  6. Problem Solving
  7. Professional Composure
Employee Perks

Our comprehensive benefits package includes medical insurance, provident fund, leave encashment, annual leaves, on-job trainings, and ergonomic furniture.



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