Senior Customer Care Representative

2 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

We are looking for a Senior Customer Care Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to our clients.

About the Role

The ideal candidate will have a strong background in customer service, with a minimum of 5 years of experience in a managerial or leadership role. They will be responsible for overseeing daily customer interactions across all communication channels (calls, emails, CRM platforms) and ensuring timely and professional communication with customers to resolve issues and provide updates.

You will also be responsible for monitoring and optimizing response times, resolution rates, and overall customer satisfaction. Additionally, you will be required to identify inefficiencies in the support process and implement improvements to enhance productivity.

Key Responsibilities
  • Team Leadership & Performance Management
  • Customer Support Operations
  • KYC Compliance & Policy Adherence
  • Process Optimization & Reporting
  • Dispute & Escalation Management
  • Technology & Tools Management
Requirements

To be successful in this role, you will need:

  • 5+ years of experience in customer service, with at least 2 years in a managerial or leadership role.
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Experience in high-volume customer support environments, ideally in industries like car rental, financial services, logistics, or e-commerce.
  • Proficiency in CRM systems, call center tools, and ticketing platforms (e.g., Freshdesk, Maqsam, Zendesk, or similar).
  • Strong problem-solving abilities and ability to handle escalations effectively.

  • Customer Care Representative

    3 weeks ago

    Islamabad, Islamabad, Pakistan Tarteel Technologies Full time

    Customer Care Representative Tarteel Technologies, Pakistan We provide Online Tuition Services, and to manage teachers, students, and their class schedules, invoices, etc.,We need a Male Customer Care Manager for the night Shift from 9 PM to 9 AM (12 Hours/Day, Five Days A Week),Accommodation + Food.Job SpecificationEnglish fluency should be excellentCan...

  • Customer Care Executive

    1 week ago

    Islamabad, Islamabad, Pakistan Digital Bizkart Full time

    We are hiring for the position of Customer Care Executive.Position DetailsQualification: Minimum graduate from a reputable university.Experience: Candidates must have at least 6 months and above call center experience with fluency in English and Urdu language (with a neutral dialect).Job Location: Islamabad/RawalpindiSeniority LevelEntry levelEmployment...

  • Customer Care Professional

    5 days ago

    Islamabad, Islamabad, Pakistan FailureGG Full time

    Job Title: Customer Service RepresentativeLocation: IslamabadType: Full-time, on-siteCompany DescriptionFailureGG is the world's premier platform for purchasing gift cards, in-game top-ups, and CD keys. We specialize in Web3, crypto payments, and offer our products at wholesale prices. Our mission is to facilitate seamless transactions for digital goods and...

  • Customer Service Representative

    1 week ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking an experienced and newly graduated individual to join our team as a customer service representative. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong ability to multitask.The role involves handling inbound chat support for our e-commerce platform, responding to...

  • Customer Service Representative

    5 days ago

    Islamabad, Islamabad, Pakistan Allure Digital Full time

    Customer Service Representative (Spanish)Customer Service Representative (Spanish)5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Allure DigitalHR Executive @ Allure Digital | xNayatel | Talent Acquisition | People & CultureCompany DescriptionAllure Digital is an IT...

  • Customer Sales Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan Elite Outsourcing Full time

    "Join our dynamic team as a Customer Sales Representative and be part of a company that values customer satisfaction and personal growth. Use your exceptional communication skills to connect with our valued customers and drive sales.Apply now and be part of a team that cares about your successJob SpecificationHigh school diploma or equivalent; Associate's or...

  • Customer Service Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan Misix LLC Full time

    Misix LLC is a Business Process Outsourcing center established in 2015, dedicated to being a market leader in providing high-quality customer service for all clients. The company emphasizes building strong customer relationships and offers top-notch customer support for valuable customers.Role DescriptionThis is a full-time Customer Service Representative...

  • Customer Service Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan Skyline Equity Group Full time

    Skyline Equity Group is a customer service and lead generation outsourcing company specializing in the US real estate market. The company's focus is on delivering high-quality communication, reliable customer support, and effective sales solutions to drive business growth.Role DescriptionThis is a full-time on-site Customer Service Representative role...

  • Customer Service Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan Callwave Outsource Full time

    Welcome to Callwave Outsource, a company specializing in streamlining taxi service operations. We offer call handling, ride dispatching, 24/7 support, and customized solutions for taxi businesses. Our vision is to empower taxi companies by managing backend operations, allowing them to focus on delivering excellent services to their customers.Role...

  • Customer Service Representative

    1 week ago

    Islamabad, Islamabad, Pakistan Astronergy Ltd Full time

    This is a full-time on-site role for a Customer Service Representative at Astronergy Ltd. The role involves providing customer support, ensuring customer satisfaction, managing customer service, and enhancing the overall customer experience. The position is located in Islāmābād, Pakistan.Company DescriptionWe suggest you enter details here.Role...