
Expert Customer Service Representative
1 day ago
As a Technical Support Specialist, you will be the face of our company, providing exceptional customer service to clients worldwide. Your primary role will be to troubleshoot technical issues and resolve claims in a timely and efficient manner.
Key Responsibilities:
- Provide assistance to customers with the claim filing process via phone call.
- Maintain the highest level of service by dealing with customers in a friendly, efficient, and attentive manner.
- Deliver an exceptional customer experience as measured by performance objectives and uphold the core values of our organization.
- Respond promptly to customer inquiries via phone.
- Perform troubleshooting on customers' products and provide accurate and efficient resolutions.
- Explain complex technical concepts in simple, easy-to-understand language to assist customers in resolving issues.
- Stay up-to-date by researching similar product symptoms to provide accurate solutions.
- Ensure compliance with all company policies, procedures, and practices.
Benefits:
- Competitive salary
- Medical insurance
- Provident fund
- Annual leaves
- Two days off per week
- Ergonomic furniture and infrastructure
- Referral rewards
- Annual increment
- Conveyance facility
- Loan facility
What We Offer:
- A positive work environment
- Opportunities for growth and development
- Recognition and rewards for outstanding performance
Why Choose Us:
- We value empathy and understanding in our interactions with customers and colleagues alike.
- We prioritize continuous learning and improvement in our processes and procedures.
- We foster a culture of transparency and open communication.
Requirements:
- Excellent English communication skills with a U.S. or UK accent.
- Ability to articulate thoughts clearly and concisely.
- Proficiency with MS Office, especially Excel and Word.
- O Levels/Matric or above qualification.
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