Operational Team Coordinator

7 days ago

Lahore, Punjab, Pakistan beBeeOperational Full time 8,000,000 - 12,000,000
Job Summary

We are seeking a skilled professional to empower operational teams with tools to make work safer, more productive, and profitable.

The ideal candidate will provide comprehensive support for operational teams, ensuring effective workforce management practices, and develop and maintain operational reports.

Key Responsibilities
  • Provide comprehensive support for operational teams, ensuring effective workforce management practices.
  • Develop and maintain operational reports, including Client SLA reports and Outage reports.
  • Utilize advanced reporting tools and Excel to create interactive dashboards that facilitate data-driven decision-making.
  • Conduct volume forecasting and develop staff scheduling plans aligned with the forecast to optimize resource allocation.
  • Collaborate with contact center leadership to create and execute strategies that meet service level requirements effectively.
What We Offer

We strive to create a diverse and inclusive workplace where everyone has the opportunity to thrive.

About Us

We believe in empowering operational teams to make work safer, more productive, and profitable.

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