Call Center Management Expert

13 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

A Senior QA Analyst is required to oversee the development and implementation of quality assurance processes and procedures.

Key Responsibilities:
  1. Develop and implement quality assurance processes and procedures to ensure high-quality services.
  2. Monitor and evaluate inbound and outbound calls to ensure adherence to policies and quality standards.
  3. Provide feedback and training to call center agents to improve performance.
  4. Analyze data and prepare reports on QA performance metrics.
  5. Collaborate with other departments to address and resolve quality issues.
Requirements:
  1. Minimum of two years' experience in call center management.
  2. Knowledge of call center technologies and software.
  3. Strong understanding of BPO operations and quality assurance processes.

This is an excellent opportunity to join a leading telecommunications company as a Test Process Lead.



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