Call Center Operations Manager

22 hours ago


Islamabad, Islamabad, Pakistan Reactivespace Technologies Full time

Job Overview:

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We are seeking a highly skilled Call Center Operations Manager to oversee the daily operations of our call center team. As a key member of our leadership team, you will be responsible for ensuring that our team meets performance targets, delivers exceptional customer service, and operates efficiently.

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About Us:

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Reactivespace Technologies is a leading provider of innovative solutions in Pakistan. We are committed to delivering high-quality services to our customers and strive to create a positive work environment for our employees.

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Your Role:

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You will play a key role in training and mentoring team members, monitoring their performance, and providing constructive feedback. Additionally, you will collaborate with other departments to enhance overall customer satisfaction and contribute to the continuous improvement of processes and procedures.

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Main Responsibilities:

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  • Team Management:">
  • Lead, motivate, and supervise a team of call center representatives.">
  • Conduct regular team meetings to communicate updates, set goals, and address any concerns.">
  • Foster a positive and collaborative work environment.">
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  • Performance Monitoring:">
  • Monitor individual and team performance metrics, such as call quality, response time, and customer satisfaction.">
  • Provide regular feedback and coaching to improve performance and address any performance issues.">
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Requirements:

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We are looking for a candidate with a bachelor's degree in business or a related field and proven experience in a call center environment, preferably in a leadership or supervisory role. Strong communication and interpersonal skills are essential for this position.

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Benefits:

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We offer a competitive salary, benefits package, and opportunities for professional growth and development.



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