Remote IT Service Delivery Lead

20 hours ago


Lahore, Punjab, Pakistan Recruitingers Full time

About Our Team

We're an internationally recognized IT consultancy firm committed to driving innovation and excellence in IT management and security.

With a strong focus on delivering exceptional IT services, we're seeking a skilled Service Delivery / Project Manager to join our team.

This role offers a unique opportunity to thrive in a fast-paced environment and contribute to shaping our responses to RfPs and crafting compelling project proposals.

Job Overview

KIDAN seeks a highly experienced Service Delivery / Project Manager to lead our efforts in delivering high-quality IT services and managing complex projects.

The ideal candidate will possess a rich knowledge base in IT, including infrastructure, cybersecurity, networking, and IAM, and have excellent communication skills.

Key Job Functions:

  1. Manage multiple IT projects simultaneously, ensuring timely completion and high-quality results.
  2. Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  3. Create and present detailed project proposals, highlighting KIDAN's strengths and capabilities.
  4. Ensure seamless collaboration with internal teams, fostering a culture of open communication and mutual respect.
  5. Monitor and enforce Service Level Agreements (SLAs), maintaining the highest standards of service delivery.
  6. Identify areas for process improvement and implement changes to enhance efficiency and effectiveness.

Requirements:

  1. Minimum 5 years of experience in Service Delivery, IT Support, Project Management, and responding to RfPs.
  2. Proven track record of delivering high-quality IT services and managing complex projects.
  3. Excellent communication and interpersonal skills.

Work Environment:

Full-time remote position with timings from 12PM to 9PM - Monday to Friday.



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