Senior Customer Experience Leader

2 days ago

Karachi, Sindh, Pakistan beBeeLeadership Full time 900,000 - 1,200,000
Customer Experience Manager

We are seeking an experienced Customer Experience Manager to join our team.

Key Responsibilities:
  • Team Leadership: Lead and motivate a high-performing team of customer service representatives to achieve exceptional results.
  • Customer Service: Handle escalated calls and resolve complex customer issues in a professional and timely manner.
  • KPI Management: Develop and implement effective strategies to improve team KPIs and enhance customer satisfaction.
  • Communication: Foster excellent written and verbal communication skills to effectively collaborate with customers and team members.

The ideal candidate will possess a deep understanding of customer experience principles and practices, with experience in leading teams and driving business growth. If you have a passion for delivering outstanding customer experiences, we encourage you to apply.

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