Data-Driven Client Experience Specialist

5 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Summary

We are seeking a skilled Data-Driven Client Experience Specialist to join our team. This role will be responsible for leveraging business insights, quality assurance, and customer feedback analysis to drive impactful improvements.

Key Responsibilities:
  1. Client Feedback Analysis: Conduct in-depth analysis of client feedback to identify areas for improvement and develop strategies to enhance the overall client experience.
  2. Quality Assurance: Implement quality assurance checks to ensure high standards are maintained across all aspects of client interaction.
  3. Business Insights: Gather and analyze data to provide valuable insights into consumer behaviors and client journeys.
  4. Stakeholder Management: Collaborate with key stakeholders to develop effective action plans based on research findings.
  5. Mystery Shopping: Develop and implement an effective mystery shopping program to improve key channels services.
  6. Survey Process Improvement: Support the implementation of survey-related process improvement initiatives and projects.
  7. Cross-Channel Client Experience: Develop and drive cross-channel client experience programs and projects to improve client satisfaction.
Required Skills and Qualifications:
  • Data Visualization: Proficiency in data visualization tools such as Excel, Power BI, or Tableau.
  • Analytical Skills: Strong analytical skills with the ability to interpret complex data sets.
  • Communication Skills: Excellent verbal and written communication skills with the ability to present findings to stakeholders.
  • Project Management: Proven project management skills with the ability to prioritize tasks and meet deadlines.
Benefits:
  • Flexible Working Options: Enjoy flexible working options including remote work arrangements.


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