Support Solutions Expert

1 day ago


Gujranwala, Punjab, Pakistan beBeetechnical Full time $90,000 - $110,000
Job Title:

Technical Support Lead, Growth Team

About the Role:

The Technical Support Lead is a senior subject matter expert responsible for providing complex technical support for our products and services.

This role involves mentoring, training, and coaching other technical support engineers, helping them develop their skills and expertise.

Duties and Responsibilities:
  • Analyze and diagnose complex issues, providing solutions that minimize user disruption.
  • Identify and resolve complex technical issues and product-level limitations.
  • Create and maintain technical documentation for internal and external use.
  • Work closely with cross-department teams to identify and address technical issues.
  • Provide leadership and mentoring to Technical Support Engineers.
  • Responsible for identifying opportunities for process improvement and driving changes to improve technical support efficiency and effectiveness.
Requirements:
  • Minimum 3-year tenure in Technical Support or Customer Support.
  • Excellent communication and problem-solving skills, technical knowledge, analytical skills, attention to detail, and team-oriented environment.
Facts About This Job:
  • We serve over 100,000 customers across various industries.
  • Motive empowers the people who run physical operations with tools to make their work safer, more productive, and profitable.
  • This role involves collaboration with engineering teams.

Motive aims to provide a single system for safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet-related spend.

The Technical Support Lead must have strong leadership and mentoring skills.



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