Support Specialist

1 day ago

Gujranwala, Punjab, Pakistan beBeeTechnician Full time $45,000 - $90,000
Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to provide exceptional support to our customers.The successful candidate will have excellent verbal and written communication skills, as well as the ability to help customers on a large scale over Live Chat, Email, and Phone.The ideal candidate will work closely with our Sales, Success, and Product teams to become the support specialist for thousands of new and existing businesses.Responsibilities:
  • Diligently comprehend and diagnose customers' needs.
  • Engage in customer success and advocacy.
  • Monitor, prioritize, and respond appropriately to all support requests received, acting as a subject matter expert.
  • Communicate clearly and effectively with customers via phone, email, and chat.
  • Manage customer escalations in accordance with SLAs and support agreements.
  • Maintain a high level of customer engagement and satisfaction.
  • Utilize various instructional methods to ensure effective delivery of support.
  • Work with customers to understand their needs and recommend training.
  • Quickly adapt to and learn new product enhancements to include in training resources.
Prior experience with B2B support and/or client management is preferred. The ideal candidate should also possess excellent judgment skills, attention to detail, and a collaborative team player mindset.Requirements:
  • Clear and concise communication skills, both oral and written; native English accent required.
  • Excellent judgment skills to evaluate situations and provide immediate solutions.
  • Ability to work shifts covering US timings (night shifts).
  • Ability to work under pressure and in a cross-functional environment.
  • Ability to build rapport and trust with clients.
  • Attention to detail and a passionate approach.
  • Collaborative team player.
  • Effective prioritization, multitasking, and time management skills.
  • Positive attitude and a 'can-do' outlook.
  • Technical proficiency, including understanding hardware and SaaS applications in depth.

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