
Digital Community Engagement Manager
4 days ago
Job Description:
We are seeking a highly skilled Digital Community Engagement Manager to join our team at IODIGITAL.
About the Role:
This is an exciting opportunity for a talented individual to play a key role in engaging with our online community across various social media channels. As a Digital Community Engagement Manager, you will be responsible for monitoring and responding to comments, messages, and inquiries in a timely and professional manner.
Main Responsibilities:
- Promptly monitor and respond to comments, messages, and inquiries on social media channels.
- Foster meaningful interactions with our online community and build strong relationships with followers.
- Monitor and analyze social media performance using various analytics tools.
- Generate reports on key metrics such as engagement, reach, click-through rates, and conversion rates.
- Use insights to continuously improve social media strategies.
- Keep abreast of the latest trends, best practices, and emerging technologies in social media marketing.
- Share insights and recommendations with the team to enhance our social media efforts.
- Work closely with the marketing, design, and content teams to align social media campaigns with overall marketing objectives.
- Coordinate and collaborate on content creation, campaign planning, and promotional activities.
Requirements:
- Bachelor's degree in Marketing, Communications, or related field.
- Proven experience of 0-1 years in social media management or community management.
- Strong written and verbal communication skills, with the ability to engage and interact effectively with online communities.
- Proficiency in social media analytics tools and platforms.
- Crisis management skills and the ability to remain calm and composed under pressure.
- Creative thinking and problem-solving skills.
- Detail-oriented with strong organizational and time management skills.
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