Digital Community Engagement Manager

4 days ago


Karachi, Sindh, Pakistan IODIGITAL Full time

Job Description:

We are seeking a highly skilled Digital Community Engagement Manager to join our team at IODIGITAL.

About the Role:

This is an exciting opportunity for a talented individual to play a key role in engaging with our online community across various social media channels. As a Digital Community Engagement Manager, you will be responsible for monitoring and responding to comments, messages, and inquiries in a timely and professional manner.

Main Responsibilities:

  • Promptly monitor and respond to comments, messages, and inquiries on social media channels.
  • Foster meaningful interactions with our online community and build strong relationships with followers.
  • Monitor and analyze social media performance using various analytics tools.
  • Generate reports on key metrics such as engagement, reach, click-through rates, and conversion rates.
  • Use insights to continuously improve social media strategies.
  • Keep abreast of the latest trends, best practices, and emerging technologies in social media marketing.
  • Share insights and recommendations with the team to enhance our social media efforts.
  • Work closely with the marketing, design, and content teams to align social media campaigns with overall marketing objectives.
  • Coordinate and collaborate on content creation, campaign planning, and promotional activities.

Requirements:

  • Bachelor's degree in Marketing, Communications, or related field.
  • Proven experience of 0-1 years in social media management or community management.
  • Strong written and verbal communication skills, with the ability to engage and interact effectively with online communities.
  • Proficiency in social media analytics tools and platforms.
  • Crisis management skills and the ability to remain calm and composed under pressure.
  • Creative thinking and problem-solving skills.
  • Detail-oriented with strong organizational and time management skills.


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