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Relationship Builder
6 days ago
We are looking for a highly skilled Customer Support Specialist to join Alemad rent a car's team in Karachi. As a key member of our support team, you will be responsible for delivering exceptional customer service, resolving complex issues, and ensuring a positive experience for our clients.
Job Summary:Provide top-notch customer service, resolve issues efficiently, and ensure a positive experience for our clients. Manage inbound and outbound calls, coordinate queues, communicate rental terms, verify and qualify customers, and handle AR and collections tasks.
Responsibilities:- Customer Service: Respond to customer inquiries, resolve issues, and provide timely assistance.
- Call Management: Manage inbound and outbound calls with professionalism and efficiency.
- Queue Coordination: Coordinate queues to minimize customer wait times.
- Rental Term Communication: Clearly explain rental terms, pricing, and service policies to customers.
- Customer Verification: Verify and qualify customers per company guidelines.
- AR and Collections: Handle AR and collection tasks while maintaining excellent customer service.
- Experience: 2-5 years of experience in customer support or call center roles.
- Communication Skills: Excellent English communication skills (mandatory).
- AR and Collection Knowledge: Familiarity with AR processes, collections, and outbound calls.
- Professionalism: Ability to manage customer concerns professionally and meet performance targets.
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