Technical Service Desk Lead

13 hours ago


Islamabad, Islamabad, Pakistan beBeeServicedeskmanager Full time 900,000 - 1,800,000
IT Service Desk Manager Job Overview

This role requires 5+ years of experience in IT support within an ITIL environment.

  • Manage and lead a team of service desk analysts, providing guidance, training, and support.
  • Maintain published IT Policy and IT standards, collaborating with on-site IT teams across the organization.
  • Develop and implement service desk policies, procedures, and best practices.
  • Monitor and analyze service desk performance metrics to identify areas for improvement and drive service delivery to meet SLAs.
Key Responsibilities:
  • Strategic Planning and Management
  • Service Desk Operations
  • Team Leadership and Development
  • Performance Metrics and Analysis

The IT Service Desk Manager will oversee the operations of the IT service desk team, ensuring client inquiries and technical issues are resolved efficiently and effectively.

Clients from a wide range of industries including Healthcare, Fintech, Automotive, Mobility, Telco, Education, Media and E-commerce make a highly diverse portfolio at DPL.



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