Customer Service Ambassador

1 day ago

Islamabad, Islamabad, Pakistan beBeeCustomer Full time 200,000 - 400,000
Customer Service Representative

This is an exciting opportunity to join our team as a Customer Service Representative. As a key member of our customer-facing division, you will be responsible for providing exceptional service to our clients via phone, email, and in-person interactions.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Demonstrate a strong understanding of our products and services, and provide accurate information to customers.
  • Build rapport with customers and establish trust through active listening and empathy.
  • Work effectively in a fast-paced environment, managing multiple priorities and deadlines.
  • Maintain accurate records of customer interactions and escalate complex issues to management when necessary.
Requirements:
  • High school diploma or equivalent required; post-secondary education preferred.
  • 1+ years of customer service experience, preferably in a call center setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Able to work flexible hours, including evenings and weekends, and participate in on-call rotations.
  • Strong problem-solving skills and ability to think critically in high-pressure situations.
Benefits:
  • Competitive hourly rate and opportunities for overtime pay.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for career advancement and professional development.

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