Digital Service Ambassador

6 days ago

Islamabad, Islamabad, Pakistan beBeeCustomerCentricity Full time
Digital Sales and Support Representative

Join our remote team as a Digital Sales and Support Representative and contribute to the success of e-commerce brands by delivering exceptional service and sales support.

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  • Job Description:
  • As a Digital Sales and Support Representative, you will be responsible for providing top-tier service and sales support to customers through various communication channels. You will work closely with internal teams to align on trends, performance, and customer journey enhancements.
  • Key responsibilities include responding to customer inquiries, recommending products, identifying upselling/cross-selling opportunities, handling order management, and delivering personalized experiences that reflect each brand's voice and values.
  • You will also record and share feedback to help improve customer experience and internal processes.
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  • Required Skills and Qualifications:
  • At least 1 year of experience in e-commerce, customer service, or sales support is required.
  • Excellent written and verbal communication skills are essential for this role.
  • Experience with CRM platforms like Shopify, Zendesk, Gorgias, or similar tools is a plus.
  • Calm under pressure and comfortable with multitasking in a fast-paced environment.
  • Detail-oriented, self-motivated, and solution-focused individuals thrive in this role.
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  • Benefits:
  • Performance-based raises and commission opportunities make this a rewarding career choice.
  • Paid time off allows employees to relax and recharge.
  • HMO health coverage provides peace of mind.
  • Recognition bonuses celebrate individual and team successes.
  • 100% permanent work-from-home setup offers flexibility and comfort.
  • A supportive and collaborative team culture fosters career growth and development.
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