Customer Support Manager Role

5 days ago


Saddar Town, Pakistan beBee Careers Full time
Customer Support Manager Role

This role is responsible for leading the customer support team, providing assistance to customers, and ensuring exceptional customer experiences.

The successful candidate will have strong leadership skills, be fluent in English, and able to understand and follow procedures and advice from customers.

  • Key Responsibilities:
  • • Answering customer inquiries and resolving issues via phone, email, or other communication channels
  • • Coordinating daily schedules as per client requirements and complaints
  • • Maintaining accurate records of sales and performance
  • • Executing customer support calls to maximize sales percentages
  • • Up-selling and cross-selling products to customers
  • • Meeting or exceeding customer support team goals
Requirements and Qualifications
  • • Strong leadership and communication skills
  • • Fluency in written and spoken English
  • • Ability to work in a fast-paced environment
  • • Proficiency in using knowledge bases and training materials


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