SME Product Development Lead

3 days ago


Karachi, Sindh, Pakistan Mastercard Full time

About Mastercard

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Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The Role

The SME product manager position reports to the SME product lead in EEMEA, who reports to the Head of the product.

This role will be tasked to help achieve the SME Products P&L objectives. The position will also be tasked to support or lead specific regional Expert Sales initiatives that support MasterCard business and revenue goals.

  1. Lead accountability for developing and executing a SME Sales strategy which maximizes revenue and profit for SME products across Pakistan in MENA Division.
  2. This role will be responsible for identifying business and product innovation opportunities from SME Payments segments.
  3. Providing subject matter expertise and end to end project management / delivery by liaising with cross-functional partners.
  4. Define customer business and product requirements for both enterprise-wide and customer specific initiatives and contribute to the customer planning process; Partner with P&E to ensure the development of products, including highly customized products that will best serve the customer.
  5. Ensure business objectives are aligned with, and activity coordinated across, all key stakeholders (e.g. P&E, Market Development, Customer Delivery, AMs, etc.) in order to prioritize initiatives and facilitate their effective implementation.

About You

Qualifications Required:

  1. Deep knowledge and understanding of Corporate products and services (SME Card, Acceptance solutions, security solutions, spend management, card controls), with significant experience in sales and business development within the SME space and relevant tertiary qualifications.
  2. Progressive business experience, with a strong track record in the payments industry and deep knowledge of consumer payments.
  3. Strong account management experience - ability to understand customer and constituent needs, marketplace dynamics, industry trends and the competitive landscape.
  4. Strong project and relationship management skills - extensive experience and a proven track record of managing simultaneous initiatives, multiple stakeholders in a multicultural environment, across multiple geographic locations, solving problems and applying effective planning skills to deliver multiple initiatives with external and internal clients.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.


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