Medical Alert Customer Support Specialist

2 weeks ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Customer Service Role in Medical Alert Systems

We are seeking a skilled customer support professional to provide exceptional service to clients, handle inquiries related to medical alert systems, and ensure timely assistance.

Key Responsibilities:
  1. Customer Support: Respond to incoming calls, messages, and emails from clients regarding medical alert systems. Provide clear, accurate information and address concerns efficiently.
  2. Issue Resolution: Troubleshoot and resolve client issues related to medical alerts, including technical problems, account inquiries, and service disruptions.
  3. Documentation: Accurately document customer interactions, including details of inquiries, issues, and resolutions, in the CRM system.
  4. Follow-Up: Conduct follow-up calls or messages as necessary to ensure complete resolution of client issues and confirm satisfaction.
  5. Product Knowledge: Maintain up-to-date knowledge of medical alert products and services to provide accurate information and effective solutions.
  6. Compliance: Adhere to all regulatory requirements, ensuring client confidentiality and data protection.
  7. Team Collaboration: Work closely with other team members and departments to improve service delivery and contribute to overall team performance.
Qualifications:
  1. Education: High school diploma or equivalent. A degree in a related field or additional certifications in customer service or healthcare is beneficial.
  2. Experience: Minimum of 1 year of experience in a customer service role, preferably in the medical or healthcare industry.
Requirements:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations with a calm and professional demeanor.
  • Proficiency in using CRM software and other relevant tools.
  • Basic understanding of medical terminology and alert systems is an advantage.
Location:
  • Mars BPO - Gulzar-e-Quaid Branch


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