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2 weeks ago
We are seeking a skilled customer support professional to provide exceptional service to clients, handle inquiries related to medical alert systems, and ensure timely assistance.
Key Responsibilities:- Customer Support: Respond to incoming calls, messages, and emails from clients regarding medical alert systems. Provide clear, accurate information and address concerns efficiently.
- Issue Resolution: Troubleshoot and resolve client issues related to medical alerts, including technical problems, account inquiries, and service disruptions.
- Documentation: Accurately document customer interactions, including details of inquiries, issues, and resolutions, in the CRM system.
- Follow-Up: Conduct follow-up calls or messages as necessary to ensure complete resolution of client issues and confirm satisfaction.
- Product Knowledge: Maintain up-to-date knowledge of medical alert products and services to provide accurate information and effective solutions.
- Compliance: Adhere to all regulatory requirements, ensuring client confidentiality and data protection.
- Team Collaboration: Work closely with other team members and departments to improve service delivery and contribute to overall team performance.
- Education: High school diploma or equivalent. A degree in a related field or additional certifications in customer service or healthcare is beneficial.
- Experience: Minimum of 1 year of experience in a customer service role, preferably in the medical or healthcare industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations with a calm and professional demeanor.
- Proficiency in using CRM software and other relevant tools.
- Basic understanding of medical terminology and alert systems is an advantage.
- Mars BPO - Gulzar-e-Quaid Branch
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