
Customer Support Specialist
1 day ago
We are seeking a skilled and compassionate Customer Support Specialist to join our team. As a key member of our service delivery unit, you will play a critical role in providing exceptional customer support to individuals using our medical alert systems.
Key Responsibilities:
- Respond to Inquiries: Respond to incoming calls, emails, and messages from clients regarding medical alert systems, providing clear and accurate information and addressing concerns efficiently.
- Issue Resolution: Troubleshoot and resolve client issues related to medical alerts, including technical problems, account inquiries, and service disruptions.
- Documentation: Accurately document customer interactions, including details of inquiries, issues, and resolutions, in our CRM system.
- Follow-Up: Conduct follow-up calls or emails as necessary to ensure complete resolution of client issues and confirm satisfaction.
- Product Knowledge: Maintain up-to-date knowledge of our medical alert products and services to provide accurate information and effective solutions.
Qualifications:
- Education: High school diploma or equivalent. A degree in a related field or additional certifications in customer service or healthcare is a plus.
- Experience: Minimum of 1 year of experience in a customer service role, preferably in the medical or healthcare industry.
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