Highly Skilled Technical Support Representative

3 days ago

Dera Ghazi Khan, Punjab, Pakistan beBeeCustomerSupport Full time $50,000 - $75,000
Job Title: Customer Support Specialist

Delivering exceptional service to our clients is a top priority for this role. As a highly skilled Customer Support Specialist, you will play a key part in ensuring our North American clients receive the highest level of support.

  • Provide timely and accurate responses to customer inquiries via email, chat, and phone.
  • Troubleshoot and resolve technical issues related to our products.
  • Ensure all support tickets are resolved efficiently, adhering to Service Level Agreements.
  • Serve as the point of contact between clients and internal teams to escalate and resolve complex issues.
  • Maintain clear documentation of customer interactions within our CRM.
Process Improvement & Client Experience
  • Identify recurring customer issues and collaborate with cross-functional teams to address root causes.
  • Document and update support processes to improve efficiency and customer satisfaction.
  • Gather and report customer feedback to our Product team for continuous improvement.
Collaboration & Communication
  • Work closely with our Customer Success team to ensure a seamless client experience.
  • Communicate effectively with clients, providing updates on technical issues and product queries.
  • Participate in regular team meetings to stay aligned on ongoing client needs.

Requirements:

  • Minimum 3 years of experience in a customer support role, with a strong understanding of relevant tools and technologies.
  • Experience working in SaaS-based environments is preferred.
  • Strong problem-solving skills and ability to troubleshoot technical issues.
  • Excellent communication skills in English, with the ability to explain technical information clearly.
  • Experience with CRM tools such as Salesforce.com or similar platforms.
  • Ability to work EST hours to support North American clients.
  • Strong organizational skills with a customer-first mindset.

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