
Highly Skilled Technical Support Specialist
3 days ago
As a technical support specialist, you will play a pivotal role in managing and resolving customer issues related to Motive's products. You will work closely with customers to understand their needs, identify root causes of problems, and provide timely solutions.
Key Responsibilities:- Deliver high-quality support services, including documentation and resolution of technical issues, that exceed customer expectations.
- Investigate errors and bugs using available data and tools, reporting issues to the engineering team via Jira.
- Assess impact and prevalence of issues to determine root causes, providing constructive feedback to agents for training and technical support.
- Build trusting relationships with customers through open and interactive communication via phone, chat, and email.
- 2-3 years of experience in customer support, technical support, or software development, preferably in customer-facing roles.
- Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
- Familiarity with software development processes and tools for SaaS products.
- Technical troubleshooting skills and a willingness to learn and excel.
- Ability to perform in-depth root cause analysis.
- Basic knowledge of SQL and Python is a plus.
Motive fosters a diverse and inclusive workplace, promoting equal opportunities for applicants from varied backgrounds, experiences, abilities, and perspectives.
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