Operations Technology Specialist

2 days ago

Islamabad, Islamabad, Pakistan beBeeTechnology Full time $90,000 - $120,000
Job Overview

Motive empowers teams with tools to enhance work efficiency, safety, and profitability.

We provide a comprehensive platform for managing drivers, vehicles, equipment, and fleet-related expenses.

This leads to reduced manual tasks and improved productivity.

Main Responsibilities:
  • Design process improvements and automation to create efficient tool configurations based on business needs.
  • Evaluate and select technology tools used by operational teams.
  • Support management in achieving technology objectives.
  • Manage incoming tool/system access and configuration requests.
  • Tackle day-to-day issues for internal and external tools.
  • Collaborate with IT and engineering to implement and troubleshoot new processes and workflows.
Key Requirements:
  • At least 3 years of experience in technology operations or similar experience with contact center operations knowledge.
  • In-depth understanding of Salesforce and surrounding ecosystem, including third-party products.
  • Strong project management and process improvement skills.
  • Effective communication and partnership with different teams to drive results.
  • Proven experience implementing and improving systems powering customer support.
  • PREFERRED Certified Salesforce Administrator/Consultant.
Work Environment

Motive values diversity and inclusion in the workplace. We are an equal opportunity employer and welcome applicants from diverse backgrounds, experiences, abilities, and perspectives.

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