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Salesforce Platform Specialist

3 weeks ago

Lahore, Punjab, Pakistan beBeeAdministrator Full time 350,000 - 550,000
Job Title

A key member of our team, we are seeking a skilled Salesforce Administrator to provide day-to-day administration and support for our Salesforce platform. This role is ideal for someone who is excited to learn and has experience in managing user support requests, creating reports and dashboards, and configuring user security settings.

Key Responsibilities:
  • Administer and support Salesforce Sales Cloud and Service Cloud
  • Manage user support requests through Jira, ensuring timely updates and resolutions
  • Create and maintain reports and dashboards to support team visibility and performance tracking
  • Configure and manage user security settings, including Profiles, Permission Sets, and Role Hierarchies
  • Support marketing operations in Salesforce, including collaboration on campaigns and lead processes
  • Document and map business processes using Lucidchart; gather and write clear business requirements
  • Participate in planning sessions for system enhancements, offering thoughtful input and creative problem-solving
  • Assist in onboarding and training new users; contribute to maintaining internal documentation and SOPs
Requirements and Qualifications:
  • 3-4 years of experience as a Salesforce Administrator or Analyst
  • Strong written and verbal communication skills with a collaborative mindset
  • Proven ability to manage and track support tickets, with a focus on clear communication and follow-through
  • Experience building and customizing Salesforce reports and dashboards
  • Familiarity with configuring user access through Profiles and Permission Sets
  • Business analysis skills, including documenting business processes, writing requirements, and mapping processes using Lucidchart
  • Highly motivated and self-directed, with a demonstrated willingness to learn and solve problems independently