
Customer Success Expert
5 days ago
Customer Experience Specialist
We are seeking a Customer Experience Specialist to join our team. This role involves delivering exceptional customer service aligned with performance objectives and client core values.
The ideal candidate will communicate courteously and attentively to create a friendly, caring image. They will provide alternatives for unavailable products/items on the e-commerce platform and follow standard processes and procedures for resolution.
Responsibilities include staying updated with system information, process changes, and upcoming updates. The successful candidate will have excellent written and verbal English communication skills, proficiency in MS Office, especially MS Excel and MS Word.
Perks of Being an Ibexian
- Medical insurance & OPD
- Provident fund with investment options
- Leave encashment and annual leaves
- On-the-job training
- Two days off per week
- Ergonomic furniture and infrastructure
- Referral rewards
- Annual increment
- Conveyance and loan facilities
- Employee appreciation programs
Additional Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industry: Outsourcing and Offshoring Consulting
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