Customer Success Manager

1 day ago


Karachi, Sindh, Pakistan D·engage Limited. Full time

Karachi, Pakistan | Posted on 03/20/2025

D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. To achieve our target of growing to a $200 million company within the next 24 months, we are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value-based relationship with them.

The purpose of this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and taking full responsibility for their success, retention, and growth. The Account Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage products & services.

Key Responsibilities:

  • Customer Onboarding: Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform's features and capabilities.
  • Relationship Management: Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
  • Customer Health Monitoring: Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
  • Issue Resolution: Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
  • Training and Education: Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
  • Renewals & Upselling: Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
  • Customer Advocacy: Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
  • Metrics and Reporting: Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
  • Churn Prevention: Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
Requirements

Must have qualifications:

  • Proven minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
  • Strong understanding of SaaS business models and customer success principles.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
  • Ability to analyze customer data, identify trends, and proactively offer solutions.
  • Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
  • Problem-solving mindset with the ability to navigate complex customer issues.
  • Strong organizational and multitasking skills with a focus on details.
  • Bachelor's degree in Business, Marketing, or related field (preferred).

D.engage is an equal opportunity employer committed to diversity and creating an inclusive workplace.

#J-18808-Ljbffr

  • Karachi, Sindh, Pakistan Farmdar Full time

    Customer Success Manager1 week ago Be among the first 25 applicantsAt Farmdar, we harness the power of AI and space technology to help farmers grow smarter and adapt to a changing climate. So far, we've analyzed over 350 million acres around the world, helping our partners bring precision agriculture to more than 200,000 farmers.We work with a wide range of...


  • Karachi, Sindh, Pakistan Dengage Full time

    D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them.The purpose of this customer-facing role is to assist...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Success SpecialistWe are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer-facing department, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and success with our platform.


  • Karachi, Sindh, Pakistan beBee Careers Full time

    About our Customer Success Executive roleJob DescriptionWe are seeking a skilled professional to join our team as a Customer Success Executive. In this role, you will work closely with technical teams to ensure a high level of support for our customers.You will be responsible for monitoring Zendesk support queues, addressing any support tickets opened by...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Onboarding Specialist">The role of the Customer Onboarding Specialist is a critical component of our customer success strategy. The successful candidate will be responsible for managing the onboarding process for retail customers, ensuring a seamless and efficient experience.">This includes:">Data Analysis: Managing data analysis to ensure accurate...

  • Customer Success

    3 weeks ago


    Karachi, Sindh, Pakistan Infoempregos Full time

    Job Description:Who can do sales for our own customized software. Got some knowledge in technical field to demonstrate clients carefully. Should have done cold calling prior.We are looking for a young talent to join our team in a position with no previous experience. If you are proactive and want to learn, contact usRequirements:Willingness to learn and...


  • Karachi, Sindh, Pakistan Spursol Full time

    About the job Customer Success ExecutiveWork with the technical teams to ensure a consistent and high-quality level of support.Monitor Zendesk support queues to address any support tickets opened by users.Provide prompt, efficient, and detailed support to the customers for the software product.Maintain a positive, empathetic, and professional attitude toward...


  • Karachi, Sindh, Pakistan Perks HR Pvt. Ltd Full time

    Perks HR Pvt. Ltd. is looking for a Customer Success Associate/Sales for our reputable client.Job DescriptionDrive expansion and adoption of our software and services.Manage the onboarding process for each new customer, from technical evaluation onwards.Assist the sales team in driving and managing renewals.Maintain customer health and introduce new,...


  • Karachi, Sindh, Pakistan Sperton Global AS Full time

    Why This Role?Our client is seeking a proactive and detail-oriented professional to join our operations team as the Lead Claims and Customer Success in a full-time onsite role. This role will oversee the end-to-end user experience and claims processes, ensuring exceptional service delivery and operational efficiency. The ideal candidate will have a...


  • Karachi, Sindh, Pakistan Success Lab Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Success LabFounder at Success Lab | Driving Business Growth through Web and App Development, Amazon VA services, Social Media Marketing, Brand Shoots &…Company DescriptionSuccess Lab is an all-in-one IT and eCommerce agency based in Karachi Division. We offer a...