
Customer Success Manager
2 weeks ago
Karachi, Pakistan | Posted on 03/20/2025
D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. To achieve our target of growing to a $200 million company within the next 24 months, we are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value-based relationship with them.
The purpose of this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and taking full responsibility for their success, retention, and growth. The Account Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage products & services.
Key Responsibilities:
- Customer Onboarding: Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform's features and capabilities.
- Relationship Management: Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
- Customer Health Monitoring: Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
- Issue Resolution: Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
- Training and Education: Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
- Renewals & Upselling: Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
- Customer Advocacy: Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
- Metrics and Reporting: Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
- Churn Prevention: Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
Must have qualifications:
- Proven minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
- Strong understanding of SaaS business models and customer success principles.
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
- Ability to analyze customer data, identify trends, and proactively offer solutions.
- Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
- Problem-solving mindset with the ability to navigate complex customer issues.
- Strong organizational and multitasking skills with a focus on details.
- Bachelor's degree in Business, Marketing, or related field (preferred).
D.engage is an equal opportunity employer committed to diversity and creating an inclusive workplace.
#J-18808-Ljbffr-
Customer Success Manager
2 weeks ago
Karachi, Sindh, Pakistan D·engage Full timeD·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. To achieve our target of growing to a $200 million company within the next 24 months, we are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a...
-
Customer Success Professional
7 days ago
Karachi, Sindh, Pakistan NielsenIQ Full timeJob DescriptionNielsenIQ is the world's leading consumer intelligence company, delivering unparalleled global reach and the most comprehensive consumer insights. As a Customer Success Professional, you will play a crucial role in building strong relationships with our Tier 1 and Tier 2 customers, understanding their needs and goals, and ensuring they drive...
-
Customer Success Specialist
2 weeks ago
Karachi, Sindh, Pakistan NielsenIQ Full timeCompany DescriptionJoin GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new...
-
Customer Success Specialist
2 weeks ago
Karachi, Sindh, Pakistan Nielsen Consumer LLC Full timeCompany DescriptionJoin GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new...
-
Customer Success Analyst
2 weeks ago
Karachi, Sindh, Pakistan Nielsen Consumer LLC Full timeJob DescriptionThe Customer Success Executive role is responsible for building strong relationships with their customers, understanding their needs and goals and ensuring they drive maximum value from the company's offerings. In this role, you will proactively engage with customers to address any issues, provide training and support, and identify...
-
Customer Success Analyst
2 weeks ago
Karachi, Sindh, Pakistan NielsenIQ Full timeJob DescriptionThe Customer Success Executive role is responsible for building strong relationships with their customers, understanding their needs and goals, and ensuring they drive maximum value from the company's offerings. In this role, you will proactively engage with customers to address any issues, provide training and support, and identify...
-
Customer Success Specialist
6 days ago
Karachi, Sindh, Pakistan ibex. Pakistan Full timeCustomer Success Specialist - Voice Program (INT)ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have...
-
Customer Success Associate
3 days ago
Karachi, Sindh, Pakistan Advent Interactive Full timeAdvent Interactive is seeking a skilled Customer Success Associate to provide exceptional customer service and support to our clients.About the Role:The ideal candidate will be responsible for meeting with clients, providing sales support via phone, email, and video conferencing applications, and identifying new business opportunities.This role requires...
-
Customer Success Specialist
3 days ago
Karachi, Sindh, Pakistan ibex. Pakistan Full timeCustomer Success Specialist - Voice Programibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have...
-
Customer Success Representative
5 days ago
Karachi, Sindh, Pakistan ibex. Pakistan Full timeJob OverviewIbex, a leading outsourcing and offshoring consulting firm in Pakistan, is seeking an experienced Client Success Representative to join its team. As a key member of the Implementation Services team, this individual will be responsible for ensuring seamless client onboarding and exceptional customer service.ResponsibilitiesPrioritize Client Cases:...
-
Customer Success Strategist
5 days ago
Karachi, Sindh, Pakistan Aim Interactive Full timeAim Interactive is a trailblazing company that combines creativity and technology to deliver cutting-edge multimedia solutions to a global clientele. As we continue to grow, we seek an exceptional Client Relationship Manager to join our night shift team, focusing on our key accounts in America and Australia.Main ResponsibilitiesBuild lasting relationships...
-
Junior Customer Success Analyst
1 week ago
Karachi, Sindh, Pakistan Nielsen Consumer LLC Full timeJob DescriptionThe Customer Success Executive role is responsible for building strong relationships with their customers, understanding their needs and goals and ensuring they drive maximum value from the company's offerings. In this role, you will proactively engage with customers to address any issues, provide training and support, and identify...
-
Junior Customer Success Analyst
7 days ago
Karachi, Sindh, Pakistan NielsenIQ Full timeJob DescriptionThe Customer Success Executive role is responsible for building strong relationships with their customers, understanding their needs and goals and ensuring they drive maximum value from the company's offerings. In this role, you will proactively engage with customers to address any issues, provide training and support, and identify...
-
Customer Success Team Member
6 days ago
Karachi, Sindh, Pakistan ibex. Pakistan Full timeCustomer Success Team OverviewWe are seeking a highly motivated and empathetic individual to join our Customer Success team as a Voice Program Associate. Based in Pakistan, you will be working closely with international customers to provide them with exceptional support and ensure their queries are resolved efficiently.About the RoleYou will be responsible...
-
Customer Success Specialist
2 weeks ago
Karachi, Sindh, Pakistan ibex. Pakistan Full timeibex. is looking for a Customer Success Specialist within the Operations department who shall assist our U.S.-based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for some talented individuals with excellent communication skills for a full-time job in the...
-
Customer Success Specialist
4 days ago
Karachi, Sindh, Pakistan Vital Tech Solutions Pvt Ltd. Full timeVital Tech Solutions Pvt Ltd is committed to delivering exceptional customer experiences. As a Sales Executive, you will play a key role in achieving this goal by leading customer interactions and driving sales growth.Job ResponsibilitiesServe as the primary point of contact for customers, providing timely and effective support.Identify and pursue sales...
-
Customer Success Manager
5 days ago
Karachi, Sindh, Pakistan Innovatech Solutions Full timeWe are seeking a highly skilled Global Sales and Marketing Executive to join our team at Innovatech Solutions. This role will involve leading our sales and marketing efforts, driving business growth, and developing strategic partnerships.Key Responsibilities:Develop and implement sales strategies to drive revenue growth and expand our customer...
-
Customer Success Executive
5 days ago
Karachi, Sindh, Pakistan Naheed Full timeWe're seeking an experienced Key Account Manager to join our dynamic eCommerce team at Naheed.About the RoleThis is a unique opportunity to work with a leading eCommerce company in the Health & Beauty industry. As a Key Account Manager, you will be responsible for building and maintaining strong relationships with key accounts, driving revenue and...
-
Account Success Manager
3 days ago
Karachi, Sindh, Pakistan ibex. Pakistan Full timeWe are seeking an experienced account success manager to join our team at ibex. Pakistan.The ideal candidate will have a strong background in account management, with a focus on delivering tailored solutions that meet the unique needs of each client.Key Responsibilities:Develop and maintain relationships with clients to ensure long-term satisfaction and...
-
Customer Success and Operations Professional
3 days ago
Karachi, Sindh, Pakistan Agentnoon Inc. Full timeAbout Our CompanyWe're a high-growth startup backed by tier-1 investors, trusted by leading enterprises, and committed to revolutionizing the way companies plan and operate their workforce.Our team is passionate about delivering exceptional results and making a lasting impact in the industry.Job OverviewThis role offers a unique opportunity to be part of a...